Business document requirements
Document types
This guide outlines the required documents for onboarding with Hubpay. Each document includes a description, example link, and the condition under which it is required.
| Document | Document type | Description | Template | When Required |
|---|---|---|---|---|
| Valid Trade/Commercial license | TRADE_LICENSE | Valid Trade or Commercial License confirms that your business is registered to operate in the UAE. Attach the Certificate of Incorporation if a trade license is not applicable. | Required | |
| Memorandum of Association or Articles of Association | MEMORANDUM_OF_ | You may provide an alternative document that helps determine the share structure, directors and legally authorised signatory of your company. (e.g. share certificate, certificate of incumbency, commercial register, partnership agreement). | If available | |
| Valid proof of business address | BUSINESS_ | Tenancy contract/Eijari, Title deed, Utility bill dated within last 90 days. | Required | |
| Power of attorney or Board resolution (If applicable) | POWER_OF_ | Confirms the authorised signatory of your company if they are not listed on the Memorandum or Articles of Association. | Power-of-Attorney-Template.docx | If applicable |
| 3 months bank statement | BANK_STATEMENT | We need this document to verify the source of funds for your business, ensuring it aligns with your bank statement and expected remittance activity with Hubpay. | Required | |
| Latest Audited Financial Statements (if available) | LATEST_AUDITED_ | Overview of your financial health and performance. | If available | |
| Letter of Authorisation | LETTER_OF_ | Authorisation to designate account operators and/or accept T&Cs, signed by Authorized Signatory. | Letter-of-Authorisation-Template.docx | Required |
| CV (Curriculum Vitae) | CV | For companies incorporated within the last 12 months, we require the CV or LinkedIn profile of Directors and UBOs. | If company is < 12 months old | |
| Investment Agreement | INVESTMENT_ | Investment or shareholder agreement or any other official document verifying investment. | For new businesses with 'investmentSourceOfFunds' source of funds is from source 'INVESTOR' |
For a complete list of document types required for a specific account, refer to the API Reference.
Documents where possible, should be certified copies. If documents aren't certified, copies will need to be captured during a site visit.
Submitting documents for review
For each document type, upload the files and submit them for review using the Add/Update document API.
Documents are reviewed internally either by an automated process or by a member of the Hubpay team. Documents requiring manual review will be processed within 2 business days.
For any declined documents, you will receive an email notification with the reason for the decline. You can then resubmit the document after addressing the issue.
Webhook will be available in the near future to notify you of the document status changes. To retrieve the status of all documents use the List account documents API.